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Delivery, return and payment method policy

Delivery Policies
We currently send online orders to mainland Spain and the Balearic Islands. For other destinations, please get in touch and we will be happy to give you the corresponding price and delivery time.

Fees

  • Mainland Spain: Free delivery for orders over €17 (Except promotions with insurer discounts where delivery costs will be charged if specified in the offer). All other orders are €3.95 (VAT included).
  • Balearic Islands: Free shipping for orders over €32. All other orders are €3.95 (VAT included).

Delivery times

  • Mainland Spain: 2 business days
  • Balearic Islands: 3–5 business days
  • Mainland Spain
    Home delivery takes 24 to 48 hours (working days) depending on your city/town.
    We work with Correos Express, however in specific cases you may receive your order from another logistics firm.
    The courier company usually delivers during business hours.
    The order will be delivered to the address indicated by the customer with up to two attempts (except in peak production periods, in which only one attempt will be made), or to Correos network points.
    Delivery times are counted from the moment the order leaves our warehouse, which we will notify of you by email.
  • Balearic Islands
    Your order will be delivered by Correos Express. Delivery takes 48 hours (working days_ in Mallorca and 72 hours (working days) in Menorca, Ibiza and Formentera.

Maximum units
The maximum number of units customers may purchase is 40. If you require more units, please get in touch with us and our sales department team will contact you as soon as possible.

 

Return Policy
If you’d like to return a device or accessory purchased from the online store for any reason, you are entitled to a full refund if you meet the conditions set out below and taking into account that the delivery and handling costs, the cost of gift wrapping and any taxes paid (e.g. government, customs duties or VAT) are non-refundable.

request return authorisation within 45 days from the dispatch date;
return the device and/or accessory, including all parts contained in the original package, in good physical condition;
To request the return authorisation you may contact us via any of the available means: website form, telephone (919912366), email or WhatsApp Business

 

Payment methods
For your convenience, you can pay in different ways in Spain:
Credit card: Completely free and means your order will be prepared faster.